Privacy Notice
Here's how personal information reaches us (through this website, by phone and on WhatsApp), what it's used for, which outside services touch it, and what POPIA, South Africa's Protection of Personal Information Act 4 of 2013, entitles you to.
Who is responsible
Mobile Locksmith Centurion is the responsible party. You can reach the information officer by email at lorenjordan333@gmail.com.
Information we hold
- From the enquiry form: name, phone number, area, the problem you describe and the page you were on, which lets us reply and arrange a technician.
- From calls and WhatsApp: the number you use and the messages and photos you send, so that we can reply and carry out the work.
- From jobs: the address, the work done and the payment record, kept so we can do the work, meet accounting and tax obligations, and handle any follow-up.
- From the website: if analytics are switched on, overall counts of visits, call and WhatsApp button taps and form submissions, which aren't used to identify anyone.
Other services involved
Your information is not sold to anyone. A few outside services receive only what their part requires: the host of this website, the email service that forwards form submissions, and Meta, which operates WhatsApp. Some may keep data on servers abroad, and we rely on them to safeguard it to a standard no lower than POPIA's.
Retention
An enquiry that doesn't become a job is erased within 12 months. Job records are retained for as long as the tax rules require.
Your rights
POPIA lets you see what we hold about you, ask for corrections or deletion, and object to how we use it. Send requests to lorenjordan333@gmail.com. If our answer doesn't resolve things, the Information Regulator (South Africa) takes complaints through inforegulator.org.za.
Security
The website form sends your details over HTTPS. Only whoever is handling your job can see the enquiry and the job record.