Service Terms
The same short set of terms applies to every job, written in plain English.
Call-out
R250 call-out fee. You pay it once per visit; it covers getting the technician to you.
Pricing the work
The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. Should the work turn out larger than the agreed price, the technician stops, explains, and carries on only once you've accepted the new figure.
Your authority to instruct us
We act for the owner or occupier, or for someone acting on their behalf, such as a landlord, a letting or managing agent, a scheme's trustees, an HOA, or the company you work for. Expect the technician to ask for identification and a document connecting you to the property, or a written instruction, before opening or changing any lock. Cars and safes are opened only for their owners or with the owner's permission, and we may refuse a job when ownership isn't clear.
Paying
We take EFT, cash or card. If you choose EFT, we'll give you our banking details.
Unfinished jobs
Occasionally a lock is beyond saving or a part can't be had. We'll set out what can be done instead, and the choice is yours. Beyond the call-out, you aren't charged for anything you haven't approved.
Not offered
Key cutting and key duplication aren't offered, and walk-in customers can't be served because there's no shop or counter.